If you are experiencing crashes, lockups, or launching issues while playing one of our games, follow the steps below to try and resolve the issue.

These steps may also help solve many other types of problems (but not how to drive a car or getting good at golf).

Crashing and connection issues with WHAT THE CLASH?

For connection issues that occur in WHAT THE CLASH? check the troubleshooting steps in the following article.

Restart your device or your game

A simple restart can often solve many different types of issues. Just turn it off and on again. If you are stuck somewhere in the game, it usually also helps to force close and re-open the game to reset.

Check the system requirements

Make sure that your computer meets the minimum system requirements. 

For Apple devices, it’s usually best to make sure you have the latest available iOS. 

You can also see the PC system requirements on the bottom of Steam Store page for each game:

• WHAT THE GOLF?

• WHAT THE BAT?

• WHAT THE CAR?

Verify the installation of your game files on Steam

Right-click on the game in your Library > Select Properties > Select the tab Installed files > Verify integrity of game files

Make sure the game launcher you are using is updated

• Steam

  Launch Steam > Click on Steam in the top-left corner > Click Check for Steam Client Updates…
  

• Apple Arcade

  Apple Arcade updates automatically with your latest system updates on Apple Devices.

Check your software status

• Install the latest Windows Update

  Open Windows Settings > Windows Update > Check for updates.

• Install the latest macOS update

  To download macOS software updates, choose Apple menu  > System Preferences > then click Software Update.

  Read more on how to update your Mac here.

• Install the latest iOS update

  • Go to Settings on your iPhone.

  • Tap General > Then tap Software Update.

  • The currently installed version of iOS is shown, and whether an update is available.

  • If an update is available, tap Download and Install, then follow the onscreen instructions.

Make sure you have the latest version of the game

• In-game

  • WHAT THE GOLF?

    • Pause the game > Open Settings > Scroll to the bottom and the faint grey numbers in the bottom right are the version of your install

  • WHAT THE CAR?

    • Pause the game > Check the bottom right numbers

  • WHAT THE CLASH?

    • Click the cog wheel in the top left > Check the bottom right numbers

Often when we ask for a bug report, we will ask you to check what version you have. Simply screenshot this number and attach it in the message for the support, and it will be easier for us to verify.

• Steam

  • Steam should by default automatically update your game when you are online and have enough storage on your device. When checking the game in your Library, it might need a manual confirmation by clicking Update.

  • If you want to manually check the game version, right-click on the game in your Library > Select Properties > Select Updates > Check the Build ID.
    

• Apple Arcade

  • Find the game on the App Store > Apple Arcade

  • Note that the game might not update automatically if you are not online or if you are out of storage

  • If there is an update available that didn’t start automatically, it will say Update on the store page

  • If you’re still unsure about whether your App is the newest version, try to un- and reinstall

My controllers / joystick / Bluetooth device isn’t working

If you have any controllers or other peripherals (joystick, PlayStation controller, racing wheel, etc.) plugged in or connected wirelessly while playing, please try to unplug/disconnect them and start the game with only mouse & keyboard or touch screen.

Help, my save is gone!

If you open your game, and find that the progress has been reset but that your achievements are still saved, here are some steps to check. If none of these steps help, please reach out to us with the details about what you tried and what platform you are on:

• Check your save slot

  • Make sure that it’s not because you changed save slot.

  • Open Settings > Go to Saves > Check the other Save Slots (there are three to choose from).

• Check Game Center and iCloud

  • Ensure you are signed into the exact same Apple Account for both iCloud and Game Center across all your devices.

  • If you play the game across multiple devices, this may have caused it to de-sync.

  • You can read further instructions to check Game Center and iCloud here.

• Force a Resync

  • Open your device Settings, sign out of Game Center, and then sign back in to refresh and pull your Cloud data.

• Subscription Status

  • If you canceled your Apple Arcade subscription, your data is saved for a potential resubscription, but waiting too long can cause older game saves to expire and become unsupported during a software update.